Edward Thorndike

There is this absurd assumption that the revitalisation of the public sphere is always a good thing. I think people tend to confuse 'civic' and 'civil,' and they believe that everything that is done by citizens is necessarily a good thing because you build a network, an association.

And I think that still is true of this business - which is basically research and development - that you probably spend more time in planning and training and designing for things to go wrong, and how you cope with them, than you do for things to go right.