Timothy Noah

Customer service, they say, is dead. Actually, it isn't. It's just hiding behind a call center in Manila.

If you want to slow medical inflation in the private sector, it makes sense to expand the government's investment in private health care.

Being superintendent or the superintendent's chief of staff is important work, but there's no chance it's as difficult as being a teacher, and I hesitate to say that it's as important.

In the 1960s, there was a forward way of speaking and inflection.

Well, I actually wrote her a letter a couple of days ago congratulating her. The tone I tried to convey in the letter is, look, you are a part of a great American historical process.

The basic parts, the start-up molecules, can be supplied in abundance and don't have to be made by some elaborate process. That immediately makes things simpler.